Suparbaje FAQ — all your questions answered, right here

No. Under Suparbaje's terms, each person is only allowed one account. Attempting to create multiple accounts using the same mobile number, email, or personal details may result in all accounts being suspended. Create a single account with accurate information and play safely.

KYC verification on Suparbaje is required to protect your account and prevent fraud. Before your first withdrawal, you may need to submit a photo of your national ID or passport. This is a one-time process and is typically completed within 24 hours.

After logging in, go to Account Settings and use the "Change Password" option to set a new password. If you've forgotten your current password, use the "Forgot Password" option on the login page. Verify your identity with the OTP sent to your registered mobile number, then set your new password.

If your account has been closed or suspended, contact Suparbaje's 24/7 support team. They can explain the reason in detail. Accounts are typically suspended due to rule violations or suspicious activity. Providing accurate information usually resolves the issue quickly.

The minimum deposit on Suparbaje varies by payment method. For mobile banking, the minimum deposit typically starts from BDT 200. Maximum limits also vary by method. Visit the deposit page for the full details on your preferred payment option.

It usually takes a few minutes for your balance to update after a deposit. If your balance hasn't appeared after 15 minutes, contact the support team with your transaction ID or reference number and we'll sort it out quickly.

Withdrawal times on Suparbaje depend on the payment method and verification status. Mobile banking withdrawals are typically processed within 1–3 hours, while bank transfers may take 1–2 business days. KYC verification is required for your first withdrawal.

Suparbaje generally does not charge fees on deposits. Most withdrawal methods are also fee-free, though a small processing fee may apply for withdrawals below a certain amount. Check the deposit page for the latest fee structure.

Each bonus has its own wagering requirement — meaning you need to place a certain number of bets before withdrawing the bonus amount. For example, an x10 wagering requirement on a BDT 100 bonus means you must bet BDT 1000 in total. Always read the terms and conditions of each bonus carefully before claiming.

No, bonuses cannot be withdrawn directly. You must first meet the specified wagering requirements. Once those are fulfilled, any winnings earned from the bonus can be withdrawn. Bonuses typically expire within 7 to 30 days, so make sure to use them in time.

Yes, Suparbaje VIP members enjoy exclusive bonuses, cashback offers, faster withdrawals, and a dedicated account manager. The higher your VIP tier, the greater the rewards. To learn more, VIP Page here.

Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds, so act fast and bet at the right time. Suparbaje's live betting interface works just as smoothly on mobile as it does on desktop.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — Suparbaje will automatically refund your stake. Always double-check all details before placing a bet.

Yes, all casino games on Suparbaje use certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and fair. Regular audits are conducted by independent third-party auditors.

The minimum bet on Suparbaje varies by game and betting market. Sports Betting generally starts from as low as BDT 10. Casino games also support low-stakes play, making them ideal for new players.

Go to Account Settings and look for the 2FA option under the "Security" section. Verify your mobile number to activate it. Each time you log in, a one-time OTP will be sent to your mobile to confirm your identity. Enabling 2FA significantly improves your account security.

If you notice any suspicious activity on your account, change your password immediately and notify the support team. You can also end active sessions from your Account Settings. Suparbaje monitors suspicious activity in real time and will automatically secure your account if needed.

Suparbaje operates under an international gaming license and undergoes regular third-party audits. We are committed to fair play and full transparency. To learn more, About Us View the page.

To install the app on an Android phone, you need to enable "Unknown Sources" or "Install Unknown Apps" in your device settings. Go to Settings > Security > Unknown Sources to turn it on. Once the installation is complete, you can disable it again if you prefer. If you run into any issues, contact our support team.

Yes, you can use the same account on both the Suparbaje app and website. Your balance, bet history, and bonuses stay synced across all devices. The app also offers extra conveniences like push notifications and biometric login.

Older versions may have features that no longer work correctly, or they may pose security risks. For the best experience, always use the latest version of the Suparbaje app. When a new update is available, install it from the download page.